TERMS OF CREDIT – SERVICE CHARGE: A service charge of one and one-half percent (1 – 1/2%) per month will be charged on all past due balances.
PRICING: Please note that all prices are in U.S. currency. Shipping and handling is not included unless otherwise specified. When shipping is included in the price, there may be some circumstances for an additional freight charge. This usually arises when shipping large packages to a remote location or near the East or West coast. You will be notified before your order is processed. Please call before placing an order if you have any questions. All prices are subject to change without notice.
INSPECTION: Immediately inspect the item(s) you have received. If you are missing parts or were sent the wrong item(s), contact us no later than five (5) days after receiving the merchandise. Keep all contents and original packing material.
ORDER PROCESSING POLICY: After you submit your order, you will receive a computer-generated confirmation that your order was placed. If shipping, handling or insurance applies to your order or if sales taxes apply, we will also let you know those amounts at that time. If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock. If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks. Item(s) paid for by money order are shipped usually within 5 business days after receipt of the money order. If you are paying by credit card, your order will usually be shipped within 2-7 business days after receipt. Slat Warehouse reserves the right to refuse and / or process an order at its sole discretion for any reason.
CANCELLATION: In the event that Buyer cancels an order, including an order for material not customarily carried in stock by Seller, Buyer agrees to reimburse Seller for all costs and damages incurred by Seller as a result of said cancellation. Buyer agrees any cancellation must be in writing and in return acknowledged by seller in writing.
SHIPPING POLICY: Most products are shipped worldwide. Most items will be shipped by U.S. Mail, UPS, Common Carrier (LTL) depending on the weight. We use many different freight companies trying to save you money. We do not guarantee delivery dates under any circumstances.
Large shipments may be delivered on pallets. A forklift is generally used to offload large shipments, but the pallets can be broken open to be offloaded by hand. Most residential deliveries can be taken off the truck by hand. The drivers only responsibility is to get the order to the end of the truck. It is the receivers’ responsibility to remove the product. This only applies to Common Carrier deliveries, not UPS, FedeX, etc. If a lift gate is required, inside delivery or you need to reschedule a delivery it is the sole responsibility of the Buyer to arrange and pay the applicable fees. We will not be responsible for these fees and if we are charged in your be-half, you will be charged.
REFUSED SHIPMENTS: Orders refused where a shipping expense has been incurred by us, the customer agrees to pay all freight charges incurred. Refused shipments will be subject to a 35% restocking fee.
DELAY: Seller shall not be responsible for delays in shipment as a result of causes beyond the control of Seller, including shortages of material, acts of God and strikes and lockouts. To the extent that Seller, as a result of such contingency beyond the control of Seller, is unable to perform its obligations under this order, in whole or in part, then to that extent, this Agreement shall be considered as cancelled without liability to either party, but shall remain in full force and effect as to the unaffected portion of such order, if any.
PICK-UP POLICY: Orders can be picked up in Lindon, UT. However, if arrangements are made upon placing the order there will be a minimum pick-up fee of $30.00. Once the order has been placed this fee is non-refundable. If the product has been packaged and is ready for pick-up, there will be an additional minimum fee of $30.00. This fee is for shrink wrap, order processing, shipping pallet, shipping supplies and the time that it takes to pull and package the order. It takes additional time for an order being picked up verses being shipped.
RETURN POLICY: We’re certain you’ll be happy with your merchandise. We take extra care to fully describe our items. If you have any questions about the item(s) you are ordering, please email us before placing your order. Some products cannot be returned if they have been opened. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within seven (7) days (by phone, fax or email) of receipt of your item(s). All returns must have a RMA number clearly marked on the outside of the package. Items returned must be in its original condition and in its original packaging container. Missing or damaged items will be deducted from your refund. Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within ten (10) days of the date from which you contact us regarding the return. Products that include shipping, the actual shipping charge will be deducted. Returned orders may be subject to a 35% restocking fee or $25.00 whichever is greater.
CUSTOMIZED PRODUCTS AND SPECIAL ORDERS: Customized products and / or special orders are non-returnable and cannot be cancelled once the order has been placed. Contact us for products that are non-returnable. Aluminum fence products are considered special orders and are non-returnable.
DAMAGE & SHORTAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must call, fax or email us immediately. Keep all contents (DO NOT DISPOSE OF ANY PRODUCT AND/OR DOCUMENTS) and original packing material. Do not repack and do not return the items back to us until you are notified by us. Sometimes this will void the insurance and we will not be able to give you a refund.
Any shortages or damages must be noted on the bill of lading at the time of delivery. If damage is found after the driver has left, the trucking company must be notified and a claim filed. Make all claims promptly. Most times an inspector will be sent out to see the damage or to note a shortage. If you discover shortages or damages after the driver has left, it is your responsibility to seek reimbursement from the trucking company for any shortages or damages. The trucking company will provide the appropriate forms for filing a claim.
APPLICABLE LAW: The laws of the State of Utah shall govern orders and all matters involving interpretation and enforceability thereof.
ATTORNEYS: In the event it is necessary for Buyer to enforce any of the terms and conditions or any rights resulting there from, then in addition to any other damages that may be awarded to Seller, Seller shall also be entitled to be awarded damages from Buyer in the amount of Seller’s reasonable attorney’s fees incurred in enforcing its rights hereunder, including all matters involving the collection of amounts due by Buyer to Seller. At seller’s option a third party (licensed arbitrator), rather than litigation may arbitrate any dispute resulting from the terms and conditions.
WARRANTY: All items sold by Slat Warehouse are warranted solely by the manufacturer/distributor. All items needing repair should be sent to the manufacturer/distributor directly for service. Slat Warehouse is not liable if the manufacturer/distributor fails to perform warranty service. Slat Warehouse will not be responsible for any consequential or incidental damages resulting from the sale or use of any merchandise purchase from us.